Tech Mahindra Walk In Drive For Freshers At Pune Held From 25th To 29th May 2015
Tech Mahindra Limited (Tech Mahindra or TechM) is an India-based information technology (IT) provider. The Company offers information technology services and solutions. It operates in two business segments: Information Technology (IT) Business and Business Processing Outsourcing (BPO). It offers a range of IT services and industry specific solutions in spaces of consulting, enterprise and telecom solutions, and platforms and reusable assets.
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Company Name
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Tech Mahindra
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Qualification
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Any Graduation
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Experience
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0-5 Years
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Job Location
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Pune
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Job Role
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Service Desk Associate
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Industry
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BPO
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Salary
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Not Disclosed
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website
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-> Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
-> Follow-up/ update ticket for every call to ensure timely closure.
-> Call ownership, drive to resolution and communication with customer.
-> Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
-> Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
-> Proactive monitoring & Perform documented Escalation process.
-> Troubleshooting on Application Support (Off Shelf or Customized)
-> Troubleshooting on Printers & MFDs
-> Troubleshooting on VPN software and Collaboration tools
-> Troubleshooting on Password Reset tools and Remote Control tools
-> Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
-> Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)
-> Interaction with internal and external stakeholders
Desired Profile:
-> Exposure on ITSM ticketing tools
-> Working knowledge of ITIL framework.
-> Exposure to similar role for a minimum of 6 months.
-> Experience of working in 24/7 environment.
-> 1 year or more experience in similar role.
-> Experience on Apple application support and or Apple Certified Support Professional (ACSP) / Apple Certified Technical Coordinator (ACTC)
Skills and Advantages:
-> Accredited certification on maintenance of PCs, mobile devices, laptops, operating systems and printers.
-> Preferably
-> CompTIA A+ / Microsoft Certified Desktop Support Technician (MCDST)
-> Comp TIA PDI+
-> Microsoft Office Specialist (MOS)
-> ITIL Service Desk Institute Analyst.
-> Excellent verbal and written communication skills
Selection/Interview Process:
-> Aptitude Test
-> Technical Interview
-> HR Interview
Document Required (Original and Photocopies):
-> SSC Marksheet
-> HSC/Diploma Marksheet
-> Graduation & Post Graduation all years’ mark sheets
-> Photo ID proof (Pan Card/ Passport / Driving License / College ID)
-> 2 photographs
-> Resume
How To Apply:
Tech Mahindra Walkin Details:
Walk-in Date: 25th to 29th May 2015
Interview Timings: 10:30 - 2 PM
Interview Venue:
Tech Mahindra Ltd. (Training Block-Basement Area)
RGIT, Phase-III,
Pune-411057.
Contact Person: Farhanaaz Kalkoti/Abhay
