HCL Walk In Drive For Freshers At Chennai Held On 28th and 29th May 2015
HCL Technologies Limited (HCL) is a global technology company. The Company operates in three segments: Software services, Information Technology (IT) Infrastructure services and Business Process Outsourcing services. The Company’s services line include, Business Services, Custom Application Services, Engineering and Research and Development (R&D) Services, Enterprise Application Services, Enterprise Transformation Services, IT Infrastructure Management Services and Outsourcing.
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Company Name
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HCL Technologies Ltd
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Qualification
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Any Graduate, BE, B.Tech
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Experience
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0- 1 Years
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Job Location
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Chennai
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Job Role
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UK Voice Process
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Industry
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BPO
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Salary
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Not Disclosed
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website
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-> Assist BT Customers over the phone, with Technical troubleshooting by providing Excellent Customer Service for BT Sports and TV
-> Assist BT Customers over the phone, with Order Provisioning, Order cancelation, delayed orders, expedites, etc.
-> Trouble shooting for Broadband related issues.
-> Setting up wireless connection on Laptops and Desktops.
-> Connectivity issues with ops Modem, Routers, Hubs and Switches.
-> Dealing with network connectivity LAN , WAN and MAN.
-> Checking the exchange line issues / outages / fixing appointment with the technician at UK.
Skills:
-> Highly confident communicators with excellent interactive ability.
-> Tailors tone and communication style to the customers needs.
-> Offers clear explanations.
-> Demonstrable call control skills.
-> Culturally aware with good intercultural skills.
-> Crafts appropriate responses to customer objections and uses strategies to repair communication.
-> Speaks standard business English in a neutral accent with no mother tongue influence
-> Highly sentient.
-> Ability to identify and respond appropriately to customers emotions.
-> A high level of professional integrity with a tendency to do the right thing.
-> Tenacity in dealing with complex problems.
-> An analytical thinker, showing the ability to make decision and solve customer problems with minimal supervision.
-> Can identify non value add processes and practices. Able to articulate and champion more effective ways of working.
Selection/Interview Process:
-> Aptitude Test
-> Technical Interview
-> HR Interview
Document Required (Original and Photocopies):
-> SSC Marksheet
-> HSC/Diploma Marksheet
-> Graduation & Post Graduation all years’ mark sheets
-> Photo ID proof (Pan Card/ Passport / Driving License / College ID)
-> 2 photographs
-> Resume
How To Apply:
HCL Walkin Details:
Walk-in Date: 28th and 29th May 2015
Walkin Time: 9 AM
Interview Venue:
HCL Technologies Ltd. - Business Services
Chennai.
